Lube Stop designed an in-house set of processes known as the Precision Based Recommendations system for technicians who use it when servicing customer’s vehicles. It is our guide to provide customers with more accurate recommendations. It involves two main courses of action. First, our technicians gather relevant data about the vehicle. Then, we assess that data to make intelligent recommendations about what services should be completed during each visit. Or not.
Specifically, our technicians collect and analyze manufacturer recommendations, history, fluid test results and inspection observations. We then use this data to paint a complete and accurate picture of your vehicle’s service needs as they are today. That picture provides us the basis for recommendations. Fortunately, these recommendations are based on current and historical facts that provide a clear understanding of what your vehicle needs are, today.
This process also gives our customers insights about taking care of their vehicle on a limited budget. That’s because the net results from using it provide recommendations that are exactly what you need – nothing more, nothing less.
5 Precision Based Steps Involved
The Precision Based Recommendations process consists of 5 Steps. Initially, our technicians follow the first 4 steps to collect the information to be later analyzed in the 5th step. Then, in the 5th step we review the final results with the customer and make the final precision based recommendations.
The specific steps are listed below. They are also described in more detail later.
1) Get Service Schedules & Warranty Information
2) Get Service History
3) Do Fluid Testing
4) Do 37+ Point Inspection
5) Discuss Final Analysis and make Final Recommendations
In addition to receiving quick accurate recommendations each time, our customers like that this process often saves them money, too. This is because we sometimes recommend NOT having certain services because they are NOT necessary, yet. Other times, we discover and address issues that were previously unknown but likely to cause trouble and expense later, if ignored.
So, even though some of our customers “just want an oil change”, we still use this process each time. That’s because everyone appreciates that it’s always better to be safe then sorry. It is always better to know more than less. And, of course, it’s always nice to save a few dollars.
STEP 1 – Service Schedules & Warranty Information
Firstly, we access the service schedules and warranty information for your vehicle from your manufacturer’s online computer system. To do this, we scan your Vehicle Identification Number (VIN) from the inside of your door when you arrive. That’s how we locate the information for your exact vehicle.
This computer system is used by most dealerships and major service providers in the auto industry. Fortunately for you, Lube Stop is one of them. Yes, we have this software installed in each Lube Stop location.
Thanks to this computer system, we are able to access the service schedules and warranty information for all vehicles. That access includes schedules for all major servicing needs including those listed below.
- Brake System
- Coolant System
- Exhaust System
- Tires & Wheels
Sample Service Schedule
Step 2 – Service History
Secondly, we gain access to your service history for further analysis. This in-house system, referred to as the Regular Service Management (RSM) system, provides us with all your vehicle’s service history. That means we get test and inspection results from your previous visits. To help determine what services are due, our technicians review this data. We also review any previous concerns that require follow up.
Fortunately, your history data is accessible from all Lube Stop locations. This means you can get precision based recommendations for your vehicle at any of our locations.
Some types of previous history concerns are listed below.
- delayed services
- observed wear and tear
- notable driving conditions
- notable driving habits
- previously used poor quality products
Step 3 – Fluid Testing
Thirdly, we assess the condition of important fluids used throughout your vehicle. To do this, we use Lube Stop’s patented in-house fluid testing kits to check colour, consistency and alkalinity. Once the tests are completed, our technicians then analyze the results to determine if any of these need to be addressed now or later.
The fluids tested include those listed below.
- transmission fluids
- power steering fluid
- differential fluid
- suspension fluid
- transfer case fluid
- engine coolant & antifreeze
Step 4 – 37+ Point Inspection
Next, our technicians perform a visual inspection of 37+ critical points in your vehicle that keep your ride reliable and safe. To do this, we inspect various points under the hood, others under the carriage and the remainder within the body and interior. This is done to keep your ride reliable and safe. We include inspections of filters, belts, hoses and various safety items. These inspections are all outlined in the main menu on this website.
Some samples of notable issues discovered during these inspections are listed below.
- dirty filters
- fluid leaks
- leaking hoses or valves
- corrosion build up
- valve cover issues
- joints issues
- freeze plug issues
- hose issues
- belt issues
- low tires
Additionally, it may also include additional notables like those listed below.
- malfunctioning electronics
- battery issues
- rough idling
- head, tail or signal lights not working
- windshield chips
- engine light on
- worn wipers
- wiper antifreeze levels low
Also, it may include those listed below.
- worn tires
- loose bolts
- missing spare tires
- wheel alignment concerns
- suspension and steering issues
- exhaust problems
Step 5 – Final Discussion & Service Recommendations
Finally, once the analysis of the first 4 steps of this process is completed, Lube Stop technicians review the results with the customer. During that review, we also discuss driving habits, driving conditions and other notables. Then, together, we make the final service decisions.
Once made, our technicians then complete those services. Once completed, our technicians update our customer’s history account with the work order information. This is then available for the next visit.
Each time the customer returns, this information is retrieved along with other previous history. This is how we continually provide that complete picture of the vehicle each and every time.
In conclusion, Lube Stop’s service recommendations are intentionally methodical. They are also inclusive because we engage our customers in the analysis and decision making. Thanks to this, we make correct recommendations that are timely and necessary. That is what our customers want. So, that is what we work hard to deliver.
So, come to Lube Stop. Let our skilled technicians analyze your vehicle’s condition. Allow them to problem solve with you. Be part of that decision. And then drive away happy and well served.
And finally, come back knowing we have your vehicle’s history file waiting to contribute to the next service visit.